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3. Your Order
Your order is an offer to buy from us. After you have placed your order we will send you an email confirming your order. If you would like to cancel your order at this stage you are free to do so in accordance with our cancellation policy in section 5 below.
Nothing that we do or say will amount to any acceptance of your offer until immediately before we despatch a product to you, at which point a contract will be made between us. At any point up until then we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our refund policy in section 6 below.
Where products are despatched separately, our acceptance of the order in respect of each product takes place immediately before that product is despatched.
4. Delivery
Ownership of the product will pass to you immediately before we despatch the product.
Delivery will be made to the address specified when you complete the order.
Please note, we will only deliver to the following countries:
United Kingdom
All EU Member States
Switzerland
Norway
The USA
Canada
Australia
New Zealand
VAT is deducted on all items shipped outside the EU
If we are shipping outside the United Kingdom, you (or whoever you have asked us to deliver the product to) will be the declarant and importer of the products and you will be responsible for any import duties or taxes.
We use a variety of delivery methods. We will use the most cost effective means of delivery appropriate for the items ordered, unless a premium service has been specifically selected and paid for.
Whilst we make every effort to deliver all your products within 30 days of the date of your order, we shall not be responsible if we fail to do so in part or in full due to circumstances beyond our control. If we cannot despatch all or part of your order within 30 days, we will automatically cancel the unfulfilled part of your order and send you an email to let you know this.
Sometimes a signature is required at delivery. By placing an order you are authorising us to accept signature from another person on your behalf if you need to sign for a product and you are not present at the time of delivery. If no-one is present at the time of delivery our courier may put a card through your letter box explaining that a delivery was attempted. It is your responsibility to comply with the instructions on the card. If the product is returned due to non-delivery we will give you a refund in accordance with section 6 below. At this stage, if you would still like your product, you will have to place a new order.5. Cancellation of Order
If you would like to cancel your order you can do this by calling us on 01733 895989 during our normal working hours.
If the product has already been dispatched, you must return the product in accordance with our Returns Policy.
6. Refunds
If you are entitled to a refund, we will refund you on the payment card you used for the purchase
The refund of postage costs will be determined as per our returns policy.
If an order is cancelled before it is shipped, the entire amount paid, including any delivery charges, will be refunded.7. Payments
Payments made via Trains4U.com for all products will be accepted and processed by SagePay on behalf of Trains4U Ltd.
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You can pay by Mastercard, Visa (credit or debit), Maestro, or American Express.
Authority for payment must be given at the time of order. If there is a problem with your authorisation or payment we will let you know (this may be via a message on the Trains4U Website, an email or by Trains4U telephoning you).
Products may also be paid for by collecting from our showroom. If the "Collect in Person" option is chosen, payment must be made at the time of collection by any accepted means, this can inculde, but is not limited to: Cash, Payment Card, Gift Vouchers and Part Exchange.
Gift Vouchers cannot be redeemed on the Trains4U.com website
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8. Free Gifts And Promotional Products
Free gifts and promotional products that are given away in conjunction with a purchase may be despatched to you separately and delivery times may vary.
If you change your mind and return your product under the returns policy you must also return any free gift or promotional product associated with the promotion and received by you as a result of that order in order to receive a refund.
If your order contains any items that are discounted due to the purchase of a different qualifying product, you must return both the discounted item and the qualifying product.
If only the qualifying product is returned, we will refund the cost of the qualifying product, less the discount gained on the discounted item.9. Our Responsibility to You
If we are in breach of these Product Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our products are for personal use only and our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
Our responsibility to compensate you in connection with any order will not exceed the total price charged for the products.
This section 9 shall not limit or affect our liability resulting from any products sold being found to be unsafe or if something we do negligently causes death or personal injury.
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10. General
You may not transfer any of your rights under these Conditions of Sale to any other person. We may transfer our rights under these Conditions of Sale to another business where we reasonably believe your rights will not be affected.
If you breach these Conditions of Sale and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Conditions of Sale.
We shall not be responsible for any breach of these Conditions of Sale caused by circumstances beyond our reasonable control.
Except as expressly set out in these Conditions of Sale, all use of your personal information will be made in accordance with our Privacy Policy.
When ordering from the Trains4U.com website we accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Firefox. This means you cannot inadvertently place an order through an unsecured connection.
11. Customer Services
If you have any queries, please Contact Us
Returns Policy
Faulty Items
If any of the goods are faulty please notify us of your intent to return the item(s) using our contact details.
Please describe the nature of the fault in your message. It may be possible to rectify the problem without you having to return the item(s).
On receipt of the item, we may initially attempt a repair, if a repair cannot be effected we will provide a replacement.
Should a replacement item be unavailable, we will refund the original purchase price.
Trains4U will refund any return postage costs associated with faulty items. Please use the most cost effective return postage method. (Second class recorded is recommended)
If the item(s) returned comprises the entire original order, and we issue a refund, We will also refund the original delivery costs.
If the item is returned to us and is found to be without fault, or is damaged due to accident or mistreatment, it will be returned to you. Return postage costs will not be refunded. The item will be subject to a return postage charge. We will notify you of this in any case.
If the item is damaged, we will offfer the opprortunity for the model to be repaired. Repairs will be charged at our normal servicing rates, plus the cost of any parts used.
If the item is recieved as damged in transit, please re-pack the unused item and return it to us immediately. We will replace the item or refund if a replacement is not available. Return postage fees wil be refunded.
Any item that you wish to return that is found to be incompatible with your layout, control system, or any other component or system must be treated as an unwanted item.
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Unwanted Items
You must notify us of your intent to return any unwanted items within 7 working days of receipt of your order.
Any notification of returns goods must be made in writing.
You must take reasonable care of the products that you wish to return and not use them.
Where possible return all instructions, labels and the original packaging.
If the item has been damaged due to accident or mistreatment, it will be returned to you. Return postage costs will not be refunded. The item will be subject to a return postage charge.
Return postage costs for unwanted items will be at your own expense.
Please ensure that you use appropriately insured postage for items with a value greater than the current Royal Mail standard limitation.
Trains4U Ltd will refund the original purchase price of any returned items within 30 days
Trains4U Ltd will not be liable for the refund of the original delivery costs associated with unwanted items.
Please take note of our Refund conditions in respect of unwanted products.
Privacy Policy
Trains4U Ltd is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us usingour Contact Us Page
Information collected
Trains4U Ltd collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
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Use of your information and your preferences
We will use your information to provide the delivery of products ordered and process payments for those products. We may also use your contact details to communicate with you. We may use your information to send you offers and news about Trains4u products and services. We will only contact you via email for these purposes.
Once you have registered to use Trains4U.com, you will be provided with access to a an account management page that will allow you to tailor our commercial communications to your preferences.
You have the option to opt out of recieving commercial communications from us that do not relate to your orders.
Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.
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Disclosures of your information
We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad.
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Other web sites
Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.
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Cookies
"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on http://www.cookiecentral.com. Trains4U.com uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.
Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile.
Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online in our store or access any areas reserved for registered users.
Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the online Trains4U services you can use.
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Payment Card Details
All card transactions are securely handled by Sagepay. We have no access to, or visibility of any Trains4U.com customer card details.
For details of SagePay and their security standards, please see here: www.sagepay.com/security_policy
Never send your card details to us by e-mail as we cannot guarantee the security of the card details
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Access rights
To obtain a copy of the personal information Trains4U Ltd holds about you, please write with full details to us at: Data Protection, Trains4U Limited, 28-29 St. David’s Square, PE1 5QA, enclosing a cheque or postal order for £10 payable to Trains4U Limited
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The Trains4U.com Site is owned and operated by Trains4U Limited, a company registered in England and Wales whose registered office is at 36 Brodway, Crowland, Peterborough, PE6 0BJ
If you have any queries please contact us or call us on 01733 895989
Company Registration No. 5126272 , VAT No. GB 841 2590 39
